Operations Senior Specialist II - IRU

Are you ready to make an impact in a dynamic, high-energy environment? As an Operations Senior Specialist II in our IRU team, you'll have the opportunity to grow your career, develop new skills, and contribute to a culture that values integrity, diversity, and teamwork.

As an Operations Senior Specialist II in IRU within our team, you will play a key role in supporting collections operations.

You will collaborate with colleagues, think critically, and help drive improvements that benefit both our team and our customers.

You'll be empowered to work independently and as part of a team, with opportunities to develop professionally and make a meaningful difference.

Join a team that invests in your success from day one, offering paid training, coaching, and a supportive environment.

We value your unique perspective and encourage you to bring your ideas and energy to help us deliver outstanding results.

Job responsibilities:


* Review WFO exceptions and reporting


* Conduct time audits to ensure accuracy and compliance


* Onboard and offboard personnel efficiently


* Provide feedback to leadership on process improvements and opportunities


* Work on adhoc and assigned projects as needed


* Demonstrate personal excellence, including punctuality, integrity, and accountability


* Collaborate effectively within a team and work independently as required


* Apply critical thinking and independent judgment in interactions with staff

Required qualifications, capabilities and skills:


* High School diploma or GED


* Minimum of two years of customer interaction or support experience (phone or face-to-face)


* Experience in Recovery Card Collections


* Advanced proficiency in Microsoft Excel, including experience with formulas, pivot tables, and data analysis


* Strong presentation skills, with the ability to effectively communicate and present information to leadership


* Demonstrated ability to learn and apply advancing AI skills and technologies in a business environment


* Previous negotiation skills


* Strong customer support background


* Ability to maintain focus in working in a call center environment

Additional information:


* Work schedule: Monday, Tuesday, Wednesday, Thursday & Friday 8am-5pm


* Hybrid

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/o...