Network Operations Center Supervisor

Summary of Responsibilities

Job Summary:

The Network Operations Center Supervisor is responsible for the strategic establishment and leadership of Elbit America's Network Operations Center (NOC), ensuring the delivery of robust network, cloud, infrastructure, server, and application monitoring services.

This position provides advanced technical oversight and operational leadership, ensuring all monitoring activities meet established service levels and organizational objectives.

The Network Operations Center Supervisor develops and implements best-in-class incident management protocols, drives process enhancements, and ensures timely resolution and escalation of complex technical issues.

This role acts as a key liaison between the NOC and IT leadership, collaborating on cross-functional initiatives, mentoring team members, and championing continuous improvement in monitoring, alerting, and incident response practices to support business resilience and operational excellence.

Responsibilities and Tasks (listed in bullet format) in order of priority to be successful


* Advise on the best strategy to meet 24x7 coverage, team makeup, including out-sourcing decisions, shift handoffs and on-call rotations.



* Conduct regular performance check-ins and training to improve skills and efficiency.



* Oversee real-time monitoring of network devices, servers, applications, and cloud services.



* Help create standard operating procedures, establishing SLAs



* Ensure alerts are triaged, escalated, and resolved per defined SLAs.



* Serve as the first point of escalation for critical incidents.



* Problem Management



* CAB Support



* Coordinate with network engineers, sysadmins, and vendors for rapid incident resolution.



* Ensure incident documentation and post-mortem reporting is completed.



* Maintain and refine runbooks, SOPs, and escalation workflows.



* Track NOC performance metrics (SLAs including MTTR, alert volume, uptime) and report to IT leadership.



* Drive process improvements to reduce false alarms and increase first-contact resolution.



* Administer and optimize NOC monitoring tools (e.g., SolarWinds, PRTG, Nagios, LogicMonitor).



* Develop expert familiarity with Elbit's Infrastructure, network diagrams, documentation, and asset inventory.



* Recommend improvements to alerting thresholds and automation scripts.

Education, Experience & License or Certification


* Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field



* 7+ years of progressive experience in network operations, IT infrastructure, or related technical roles.



* Demonstrated experience in a leadership or advanced technical lead capacity within a Network Operations Center or similar environment.



* Proven track record of managing complex IT monitoring and incident response processes.

Skills and Abilities


* Advanced knowledge of network, s...