Lead Office Specialist

Job Description

WAGE: $19.84 - DOE

DEPARTMENT: Clerk/Auditor

PERSONNEL STATUS: Part Time

BENEFITS: Retirement, 401k match, Sick/Vacation

IMPORTANT NOTE: This is a part time position working Monday to Friday from 12:30pm - 5pm.

JOB OVERVIEW:

Under the general supervision of an administrative superior, performs specialized and complex clerical work requiring the exercise of independent judgment.

ESSENTIAL FUNCTIONS:

Regularly and frequently interacts with a high volume of customers through telephone calls, email, and in-person office visitors.

Receives phone calls pertaining to other government offices.

Handles any questions or matters of a technical nature and directs them to the appropriate department.

Assists visitors in filling out a variety of forms.

Processes passport applications and associated payments in accordance with precise directives from the U.S.

Department of State.

Arranges expedited or routine postal delivery as required.

Maintains strict document control and security throughout the county's chain of custody.

Creates and issues marriage licenses in accordance with state law and county policy.

Processes returned licenses, checking for completeness and accuracy before filing for permanent retention.

Processes applications and supporting documentation for various tax relief programs.

Reviews applications for completeness and accuracy.

Assists claimants in understanding application requirements and identifying any additional required documents.

Determines and collects fees where some degree of personal judgment is involved in the decision.

Ensures receipts, notices, certificates and licenses are complete and accurate, and keeps records of transactions.

Reviews, composes and processes routine correspondence, reports, forms, billings, payments, certificates, applications, and other material; examines for accuracy and completeness, makes additions or resolves discrepancies by consulting with supervisor, applicants, or other employees as appropriate.

Performs regular filing of licenses, applications, decisions, and other documents.

Adheres to strict confidentiality.

Communicates complex information in an easy to understand way both written and orally.

Locates and applies appropriate rules, code, and law to circumstance as trained.

Operates office equipment as required.

Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION/EXPERIENCE:

Education: High School or equivalent

Experience: Four (4) years of increasingly responsible experience in general clerical, records, or secretarial work.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA):

Knowledge of: Considerable knowledge of modern office practices and procedures.

Considerable knowledge of gra...