SAP Service Management Functional Expert

Schneider Electric is seeking a passionate and experienced SAP S/4HANA Service Management (SM) Functional Expert (internally titled "Technical Product Owner"/TPO) to support a major digital transformation initiative.

This role will focus on migrating key service-related business processes from legacy ERP systems to SAP S/4HANA, specifically within the Service Management (SM) domain.

The TPO will play a critical role in shaping and delivering scalable, modern solutions that support long-term business growth across a North American entity with over 200 locations.
Key Responsibilities


* Provide technical and process expertise and drive solution and process standardization across Service Management.


* Provide leading practice on design decisions and drive resolution with Product Managers/Owners.


* Confirm process scope and required customizations with Product Managers/Owners.


* Work with Product Managers/Owners to identify and quantify value drivers.


* Collaborate with Solution Architects to provide functional input and expertise for the Solution Roadmap and Architecture Runway.


* Participate in and support Scrum teams during sprint planning, execution, documentation, and delivery of user stories.


* Help teams segment, sequence, and prioritize work efforts.


* Drive development and testing of the technical solution.


* Assist in addressing risks and clearing impediments.


* Provide guidance and guardrails to ensure alignment with solution vision.


* Encourage innovation and problem-solving to address user concerns without unnecessary customizations.


* Help define test scope and ensure end-to-end service processes are appropriately covered.


* Drive defect resolution and remove roadblocks.


* Collaborate with functional and development teams to ensure timely delivery of user stories.


* Work with Change Management on stakeholder engagement activities.


* Help develop and execute a comprehensive cutover plan encompassing business and technical activities for the end-to-end solution.


* Participate in program ceremonies, including Program Increment Planning and backlog grooming.

Required Skills & Experience


* Bachelor of Science, preferably in computer science or equivalent.


* Strong knowledge of Service Order Management and Service Projects planning and execution capabilities, including:


* Cost rate & labor hours (estimates/planned & actual)


* Expense management


* Material management


* Work Order management


* Workforce management


* Report management


* Minimum 5 years of experience as a technology/functional consultant in Service Management.


* Multi-platform experience and strong knowledge of SAP S/4HANA Service Management capabilities, including dependencies/integrations with Finance, Sales & Distribution, and Supply Chain Management.


* Demonstrated experience leading multiple complex ERP implementation projects.


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