Vehicle Services Administrator

Provide administrative support for the claim administration process


* High school diploma; GED or the equivalent combination of education and experience.


* At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.


* Knowledge of V-Tech application preferred.


* Good typing and 10 key skills.


* Strong computer skills along with a strong competency in Excel.


* Good telephone communication skills.


* Must possess strong customer service skills.


* Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.


* Must complete continuing education requirements as outlined by Crawford Educational Services.


* Open to internal and external candidates

#LI-CB3


* Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.


* Monitor assignment queue for new claims entered directly by clients.


* Use clients' application to obtain claim information and update clients with our field staff information.


* Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.


* Provide customer service to clients, insureds, claimants, etc.


* Escalate calls as necessary to other parties for resolution.


* Process invoice approval and review, confirm billing based on Non Sisdat client instructions.


* Ensure correct routing of invoices approved via manual approval process.


* Ensure correct documents are attached where appropriate.


* Process invoice corrections when needed.


* Monitor and resolve transmission queue errors.


* Assist management with reports or provide reports as needed.


* Performs other duties as needed.


* Perform accurate Manual Entry of all data into the Snapsheet Claims Management System.


* Review and verify claim documents, reports, and attachments to ensure completeness before entry.


* Maintain organized and detailed records within the system to support claims processing and reporting.


* Identify and correct data discrepancies or missing information to uphold data integrity.


* Serve as the primary point of contact for clients and appraisers, maintaining daily communication to ensure smooth claim handling and timely updates.


* Coordinate with internal teams and external appraisers to schedule inspections, manage assignments, and address questions or concerns promptly.


* Provide clear and consistent status updates to clients regarding claim progress, timelines, and next steps.


* Build and maintain strong relationships with clients and appraisers to foster trust, collaboration, and satisfaction.


* Identify and resolve issues proactively by liaising between clients, appraisers, and internal stakeholders.


* Document al...