Intelisys: Account Manager - Customer Contracts

Summary:

The Account Manager - Customer Contracts will be responsible for overseeing and managing a book of customer accounts from inception through renewal, ensuring all contract details are accurately maintained in internal systems.

The Account Manager - Customer Contracts closely collaborates with clients and internal teams to support contract execution, resolve issues, and identify opportunities for growth.

The ideal candidate is detail-oriented, customer-focused, and has a proven track record in account management or an entry-level sales role.

Essential Job Duties:


* Contract Management - oversee the lifecycle of customer contracts, including drafting, reviewing, and negotiating terms in collaboration with legal and sales teams.

Ensure compliance with all contractual obligations and facilitate amendments as needed.


* Renewal Management - proactively manage contract renewals by tracking renewal dates, initiating discussions with clients well in advance, and negotiating favorable terms to secure long-term partnerships.


* System Updates and Data Accuracy - maintain accurate and up-to-date contract information in internal CRM, including contract start dates, end dates, renewal dates, total contract value, payment terms, and any special clauses or milestones.


* Client Relationship Building - develop and nurture strong relationships with key client stakeholders, acting as the primary point of contact for contract-related inquiries, concerns, and escalations.


* Account Monitoring and Reporting - regularly review account performance metrics, such as usage, satisfaction levels, and revenue, to identify trends and opportunities.

Prepare and present reports on account status, contract health, and renewal forecasts to internal leadership.


* Issue Resolution and Support - address client issues promptly, coordinating with cross-functional teams (e.g., support, finance, and product) to resolve contract disputes, billing discrepancies, or service delivery challenges.


* Upselling and Cross-Selling - identify opportunities to expand client accounts by recommending additional products, services, or upgrades based on their evolving needs and contract history.


* Compliance and Risk Management - ensure all contracts adhere to company policies, industry regulations, and legal standards.

Monitor for potential risks and implement mitigation strategies.


* Process Improvement - contribute to the development and refinement of contract management processes, tools, and best practices to enhance efficiency and accuracy.


* Team Collaboration - work closely with sales, finance, legal, and operations teams to align on contract goals and support overall business objectives.


* Other duties as assigned

Reporting Relationships:


* Reports to Manager, Sales Account Management

Requirements:


* Bachelor's degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience).


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