Hospital Referral Intake Representative

Position: Hospital Referral Intake Representative

Knoxville Center for Behavioral Medicine - a comprehensive inpatient behavioral health hospital.

Our hospital will provide acute behavioral health care and outpatient treatment to adults and geriatric adults who are in crisis from severe symptoms related to behavioral health and/or substance use disorder.

The Hospital Referral Intake Representative plays a key role in identifying, cultivating, and managing referral relationships and partnership opportunities in the behavioral health space.

Qualifications:


* Bachelor's degree in Marketing, Business, Healthcare Administration, Psychology, Social Work, or related field.


* 2 years of experience in healthcare marketing, or sales - behavioral health preferred.


* Strong organizational and time management skills with the ability to work independently.


* Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office Suite.


* Valid driver's license and reliable transportation.

Job Details:


* 64-bed acute inpatient setting


* Adult and Geriatric client population


* Behavioral Health and Addiction Treatment


* Acute intervention focus with short term stays


* Joint venture/Professional partnerships between NHC, Tennova and University of Tennessee - Knoxville

Responsibilities:


* Collaborate with hospital leadership and joint-venture partners to develop and strengthen community partnerships, expanding awareness of NHC Behavioral Health services across the local region and beyond.


* Conduct outreach, follow-up meetings, and tours with referral sources, patients, and families.


* Clearly communicate levels of care and programming (adult, geriatric, dual-diagnosis, crisis stabilization, outpatient step-down programs).


* Guide patients and families toward appropriate treatment, addressing concerns and removing barriers to admission.


* Partner with admissions, clinical, and medical staff to ensure smooth referral-to-admission transitions.

Knoxville Center for Behavioral Medicine: Mission and Vision

We are committed to improve the quality of life of our patients by delivering personalized behavioral health in a safe and supportive environment.

Our vision is to bring communities, families, and healthcare providers together to improve behavioral health, one patient at a time.

The Knoxville Center for Behavioral Medicine provides a comprehensive continuum of care for adults and geriatric patients with psychiatric, emotional, and addictive disorders We are pleased to partner with National Health Corporation (NHC), Tennova Healthcare, and The University of Tennessee Medical Center.

EOE