Service Manager

Description & Requirements

This role is covering the Buckinghamshire contract so you need to ideally be based near the location or within a commutable distance for meetings.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Service Manager is accountable and responsible for the successful delivery of a Healthy Lifestyle Service.

They will support and lead a team of Team Leaders, Health & Wellbeing Coaches, Nutritionists and Community & Partnership Engagement practitioners to deliver a continuously developing service which meets and exceeds our contractual terms and demonstrates improvements in health inequalities across a geographical area.

As part of this the Service Manager will:

• Lead, motivate and support the day-to-day operations of the contract, ensuring the team are appropriately trained/competent to provide lifestyle and screening, person-centred behaviour change services to the highest possible standards of care.
• Create and deliver an effective strategy to achieve participant and partnership engagement that maximises referrals to the service and drives positive outcomes.
• Responsible for ensuring an evidence-based approach that quantifies and qualifies impact through robust data capture, reporting, feedback, and case studies.

1.

Manage, lead, and deliver all contract performance and financial targets including:



* Achievement of Key Performance Indicators (KPIs), quality and compliance targets


* Adherence to quality standards, policies, and procedures


* Deliver strategy to market and promote the service to ensure referrals to the service are appropriate, in line with targets and match inclusion criteria requirements


* Ensure service risks, barriers and issues are identified and contingency plans are agreed with Senior Management Team

2.

Create and establish strong working relationships with internal and external stakeholders and partners



* Create links and pathways with local services, community organisations and agencies that complement the aims of the service


* Ensure effective working relationships with locally based health improvement programme leads and managers


* Promote the service and provide advice and support for referring agencies on the strengths and skills of the service to meet their customers' need


* Be a strong conduit between the service and the Commissioners, together with any national and regional networks supporting the development of national and local health aims


* Facilitate communication and development of relationships between delivery team and wider primary and community care se...