Lead Case Manager - Missoula, MT

Description & Requirements

Maximus is excited to announce a rewarding opportunity for a Lead Case Manager within our Montana Employment and Training Project, located in Missoula, MT.

This role is essential to the success of our project, which focuses on providing comprehensive support to participants through intake, assessment, and the development of an Employability/Service Plan (ESP).



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*The ideal candidate will reside in or very near Missoula, MT and be willing to work onsite!

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Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

- Work with customers to access government sponsored programs and receive program services.

-Interact with program participants on a regular, daily basis either in person or via mail.

- Educate customers on program services and eligibility requirements.

- Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.

- Work with customers to meet and achieve program goals and maintain program services and eligibility.

- Assist customers with acquiring services which facilitate program goals.

- Follow up with customers to ensure their needs are met, questions and concerns are resolved.

- Serve in a lead capacity, as needed, to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues.

- Oversee the training and professional development initiatives for direct reports under your supervision.
- Monitor and manage the activities, schedules, productivity, and assessment outcomes of a designated team of direct reports.
- Review real-time case assessment outcomes, particularly focusing on denials, from direct reports.
- Gather Quality Assurance information from assigned direct reports, ensuring ...