Training and Education Lead, Lip Lab - Palm Springs

Job Description

Position: Training and Education Lead, Lip Lab

Status: Full Time (30+ hours per week)

Reports To: Store Manager

New Store opening September 2025!

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members.

We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them - from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, inspiring and leading teams, and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then a Lead role at Lip Lab is the perfect opportunity for you!

The salary range for this position is $18.50-$19.50 PLUS TIPS per hour based upon store location.

Most roles earn an additional $9.00 - $11.00 per hour in tips.

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Offered salary is dependent upon experience and location.

The Role:

As the Training and Education Lead, you will be responsible for providing best-in-class onboarding and ongoing training for a team of Color Experts.

You will not only be assisting with the daily operations of the store but will also help in maintaining a fun, positive and inclusive atmosphere that guests and employees will all want to be a part of.

If you have a passion for color, leadership, teamwork and providing unique guest experiences then keep reading!

What you will do:



* Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.


* Working closely with Store Manager to ensure teams are delivering top service and goals are achieved, and act as Manager on Duty as required


* Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards.


* Leverage company tools to onboard new color experts in guest experience, color theory, and service expectations.


* Provide ongoing training for individuals, new products, and new processes that drive best-in-class guest experience and results.


* Monitor daily, weekly, monthly target and KPI performance to coach and develop the team.

What We Are Looking For:



* 1+ years of experience demonstrating strong leadership abilities and interpersonal skills


* Excellent communication and problem-solving abilities


* 2+ years' experience in retail, hospitality, or a related field


* Passion for customer service and a positive attitude


* Ability to multitask and prioritize tasks effectively


* Strong organizational and time management skills


* Proficiency in POS systems, including Shopify or similar platforms, as well as ...