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Residential Loan Servicing System Support Analyst I, Stevens Point

Associated Bank is an equal opportunity employer committed to creating a diverse workforce.  We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.  We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.  Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.

 

JOB SUMMARY

Under general supervision of the RLS Supervisor, performs Residential Loan Servicing work.  Complete department specific tasks, daily, weekly and monthly and identify account information for accuracy.  The System Support Analyst will play a major role in managing system changes / updates and be responsible for tracking issues and following up on resolutions.  Tasks require coordination of information among various operational areas which could include third party contact.  Exercises some judgment within guidelines  Considered a subject matter expert on operational issues related to process or function.  Provide support for the various core and supplemental systems used in the department.  Monitor work volumes and the staffing support fluctuating work volumes each day.

 

COMPLIANCE STATEMENT

 

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction.  Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner.  Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority.  Consistency around customer experience guidelines is key and expected from all of our colleagues.  Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

   

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements.  Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management.  This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.

 

 

KEY RESULT AREAS


*  Communication


* Decision Making


* Risk Management


* Process Improvement


* Project Management


* Problem Solving


* Reporting 

JOB ACCOUNTABILITIES 

 


* Adhere to policies and procedures to ensure compliance with Bank, audit, regulator...