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Community Manager - Willcox Townhomes


The Community Manager is responsible for managing the daily operations and achieving the financial goals of the property.

The Community Manager oversees personnel, collections, customer service, community maintenance, contracted services, administration and reporting, community safety and legal compliance within budgeted parameters.

The Community Manager reports directly to the Regional Portfolio Director.

The Community Manager directly supervises the Maintenance Supervisor, Assistant Manager and administrative team and oversees the maintenance team.

The Community Manager always projects professionalism and self-confidence when interacting and communicating with subordinates, coworkers, superiors, and property owners.


Sources candidates for employment, hires, trains, motivates, and manages community employees in order to meet the staffing requirements of the property.

Assesses employee skills, establishes employee development plans, provides ongoing coaching and corrective action to improve performance and ensures employees are ready for advancement.

Ensures compliance with all human resources policies established by Shelton-Cook Real Estate Services.

Develops strategies for resident relations and delivers exceptional customer service in order to achieve the goals of the community.

Mediates in resident relations issues, plans resident functions, and promotes a sense of community where residents feel valued and appreciated.

Conducts regular community inspections to ensure the property meets established standards for curb appeal, safety, and cleanliness.

Participates in budget development annually.

Monitors community finances through analyzing daily, weekly and monthly financial and property management reports to ensure the community is meeting or exceeding budgeted revenue and expense goals.

Implements and manages programs that increase revenue, decrease expenses and increase resident satisfaction.

Ensures all employees are providing exceptional customer service and resident relations by being friendly, courteous and professional at all times when dealing with residents.

Works closely with Maintenance Supervisor to ensure preventive maintenance programs for the community and all community equipment (i.e.

central air conditioning systems, hot water, etc.) are implemented and monitored.

Negotiates vendor and subcontractor pricing and services.

Reviews contracts.

Monitors vendor and subcontractor performance and schedules to ensure that vendors deliver what was promised.

Manages supplies and parts inventories, invoice processing, purchasing and other processes to ensure adherence to the annual budget.

Utilizes persistent and aggressive collections efforts to minimize payment delinquencies.

Adheres to all legal and company procedures required in the eviction process.

Identify opportunities for increased revenue ensuring the long-...

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