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Spa Coordinator

Summary Objective:

Spa Coordinators are responsible for creating a positive and relaxing spa experience under the Spa Director and with the support of the Spa Team.  This experience includes answering phones, scheduling spa services, greeting all customers, assisting with inquiries, and processing point of sale transactions for all products, always exceeding expectations.

Essential Functions:

* Deliver the Ultimate Beauty Experience to Every Guest, Every Time

* Facilitate day-to-day spa management by booking services

* Answer phone calls, respond to inquiries, and refer as needed

* Welcome clients upon arrival

* Keep spa clean, stocked, and organized

Job Responsibilities:

* Retain hair care, massage therapy, and other spa services

* Ensure that any waivers or consent forms are signed by client

* Inform spa professionals about daily schedules

* Maintain and report schedule accurately

* Handle payments efficiently and accurately

* Promote products and services

* Monitor inventory of products, supplies, and equipment

* Notify spa director about inventory needs, equipment issues, etc.

* Attend all required meetings and trainings

* Understand and follow employee standards of conduct and ethics

* Uphold club building, facilities, service, program, and emergency procedures

* Assume other duties as assigned

* Work mornings, evenings, and weekends as necessary

Required Knowledge, Skills & Abilities:

* Excellent verbal and nonverbal communication skills

* Excellent listening skills

* Strong work ethic that includes punctuality, organization, and attention to detail

* Ability to maintain a friendly, enthusiastic, and positive attitude

* Outwardly facing professional appearance

* Confidence and desire to create new relationships quickly

* Ability to quickly acquire and apply new knowledge and skills

* Willingness to work flexible hours

* Knowledge of basic cash handling procedures

* Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

* High school diploma or GED preferred

Physical Activities Required:

Physical demands listed here are representative of those that must be met to successfully perform essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Standing long periods of time

* Daily walking, lifting, bending, squatting, and reaching

* Clear diction and acute hearing for effective communication

* Good manual dexterity for computer use and paperwork

* Ability to lift 30 pounds unassisted

Employee Benefits:

All US Fitness team members receive:

* Complimentary Membership and Guest Privileges

* Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs

* Discounts on Serenity Day Spa Services and all apparel

* Employ...

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