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Dining Room Manager

 

Dining Room Manager | Lead Our Front of House Team

Are you looking for new challenges and an opportunity to join a growing company?
 

If so, Twisted Rooster currently has an exciting job opportunity for a customer-focused Front of House Dining Room Manager to join our growing Casual Dining Division!  This role will proactively manage daily restaurant operations and help manage and coach our service teams to consistently exemplify Uncommon Hospitality, by treating guests like friends and family and ensuring they have an unforgettable dining experience worth telling their friends about.

 If you love working in hospitality and looking to work toward a General Manager position as we grow and expand our business, then please read on and apply now!

POSITION SUMMARY

Job Title: Full-time Dining Room Manager
Reports to: General Manager
Location: Grand Rapids, Belleville, Chesterfield, MI
Education: High School Diploma or equivalent experience.  Hospitality or Associates degree desirable
Certifications: ServSafe strongly preferred
Experience: 2-3 years Server experience with 1-2 years of Restaurant Management experience.

 3+ years FOH Management experience is ideal
Skills: Postive attitude with proven ability to coach and develop a team.

 able to assess business needs with little direction

ESSENTIAL RESPONSIBILITIES:



* Manage candidates on our internal applicant tracking system, follow up diligently with all steps of the hiring process, including new hire onboarding and orientation.


* Work with the General Manager and Employee Relations Specialist to handle performance issues, using policy guidelines to deal with conflict resolution and terminations.


* Supervise the work completed by hosts, server assistants, and servers to ensure guests are greeted and served their meals in a timely manner with service and presentation to our brand standard.


* Resolve any guest complaints by approaching issues with a positive attitude, and assessing when discounts are necessary to correct any errors made by the restaurant.


* Check in with guests to ensure they are enjoying their meal, and food quality meet their expectations and are to restaurant quality and presentation standard.


* Observing guest alcoholic beverage consumption to ensure a safe and friendly dining experience, and ensuring all alcohol sale and consumption laws are strictly followed by making sure guests are not over served, and having the ability to cut-off guests when deemed necessary.


* Ensure your Front of House team follow hygiene and dress code, are punctual and prepared for each shift, and represent the restaurant well throughout their shift by completing all necessary tasks.


* Monitor operations to minimize wastage, including food, material, and labor cost by gauging staff productivity throughout their shift and cutting staff from shifts based on restaurant needs.


* Shorten guest wait time by assisting servers with food deli...




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