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Your Job
The Case Management Specialist is fully responsible for internal Supply Chain case management process.
This role provides pre-sales and after-sales support and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers.
Case management Specialist is a key contact between the Inside Sales Coordinators/customer facing, Order Fulfilment Specialist, SC members and the plant.
In that scope, Case management Specialist is to identify, understand and complete customer's requests coming through email and through our service portal to provide them with the most suitable solution.
Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
• Deal with all customer account requests.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Support customer facing team by highlighting new prospect opportunities in a timely manner.
Who You Are (Basic Qualifications)
• Fluent in English and Russian, both written and spoken.
• Previous experience within a customer service role however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.
What Will Put You Ahead
• Bachelor's degree
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range prov...
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Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-04-20 08:17:07
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Position Description:
The purpose of role is to build solid relationships with buyers, business principals, Sales Managers and prescribers employed in the Merchant and Veterinary trade, offering high quality in-house CPD, sales support, sales effectiveness and promotion of the Company’s products and services, building value in the Elanco brand with prescribers and producers.
The person will be covering region of North of England.
Functions, Duties, Tasks:
* Achieve annual sales targets linked to business and strategic account goals along with SFE metrics
* Priority of time and resource split between SAM account branches and direct business
* Works with the use of business plans within Elanco Partners plan alongside SAM to drive business in the area
* Ensures stock holding and ordering regimes are in place so customers can run their business in line with seasonality. Aware of short-dated stock in the trade and aids the sell out to avoid stock write off
* Develops a deep understanding of customer needs, expanding product and industry knowledge to mutually grow business.
Is innovative and able to facilitate engaging in-house CPD training sessions and uses internal resources as appropriate to enhance account offering
* Liaises on a regular basis with team members to identify local market needs to seize opportunities to develop new business – seen as conduit to this process
* Through CVS establishes and creates clear customer value projects, ensuring there is win/win agreement prior to commitment of resource
* Cultivate customer relationship to promote and reinforce the Elanco value proposition
* Operates “Diamond” approach to account management, planning resource of Elanco Technical, Marketing, Business Value Development team & management
* Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
* Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestone...
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Type: Permanent Location: Hook, GB-HAM
Salary / Rate: 44200
Posted: 2024-04-19 08:18:42
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Sign-on bonus available for external applicants! Contact us today to learn more!
The RS I position exists in branches having a cash operation.
Under general supervision, the RS I performs a wide variety of duties relating to handling member transactions including but not limited to; receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, issuing money orders, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening savings, checking, money market and certificate of deposit accounts (excluding trust and IRA accounts).
The RS I is comprehensively cross-trained to provide plastic card services such as; issuing temporary cards, re-pinning existing cards, and ordering new cards.
An RS I maintains records of various sale transactions such as; money orders, cash advances, and balances a daily cash drawer.
RS I ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service objectives are achieved.
The RS I may also be called upon to assist with daily balancing.
Cross-sells all other products and services to include Investment Services , First Mortgages, and Autoland (auto loans).
The value the RS I position adds to the organization is it allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other Credit Union products and services that support various production goals.
Responsibilities:
* Performs various RS I duties including; receiving and disbursing funds, posting deposits and loan payments, transfers, money orders, cash advances, and all types of withdrawals (cash and checks).
* Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed.
* Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
* Performs a wide variety of account maintenance; change of address and name change.
* Recommends other products and services appropriately with each member transaction.
* Required to complete compliance training and all other training offered to RS I.
* Balances cash drawer.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Other related duties as assigned.
* Maintains member and other sensitive information with confidentiality.
* Treats all co-workers and members with respect.
Qualifications:
* 1-yr related branch operations experience.
* Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
* Comprehensive knowledge of all deposit account products and all services.
* Basic knowledge of all applicable Federal, State and NCUA regulations.
* Demonstrated ability to follow written and verbal instructions.
* ...
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Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: 18.6
Posted: 2024-04-17 08:39:27
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Position Summary:
Salary:
* Range: $20/hr
Penn Foster Group’s Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience.
With a focus on driving persistence and program completion, Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.
Essential Job Functions:
* Performs all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties are instrumental to the success and experience of our learners.
* Assumes responsibility for promoting a frictionless “one-stop”, delightful, personalized, and supportive experience for learners, driving improvement in measured learner progression and completion outcomes and satisfaction metrics.
* Leverages omni-channel and/ or multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements
* Performs data-driven interventions and motivation outreach to support, guide and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves
* Works with the Education team to advise learners on program or course selections, motivates and coaches learners to help them achieve their career goals
* Assists learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library and the learning resource center
* Establishes and grows effective working relationship with other learner support teams to provide a seamless, timely support experience
* Strives for first contact resolution and attempts to de-escalate and resolve challenges impacting the learner’s ability to progress
* Provides feedback to the Penn Foster Group regarding opportunities to improve the learner experience, serves as a catalyst for support experience improvement
* Perform accurate and timely data entry updates to learner profiles in enterprise systems
* Manages multi-brand and/ or cross-vertical learner caseloads as needed
* Performs other duties as assigned.
Knowledge, Skills, Abilities:
Education: Associates Degree or equivalent experience
Experience:
* 2-3 years’ work experience required
* 1-3 years’ Digital Customer Service Experience preferred
Computer Skills:
* Must be able to perform 8 hours of computer work per day
* Perform Inbound and outbound digital and/ or outbound phone support
* Adept at learning new technologies
* Microsoft Office skills required
* Five9 call center ski...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-17 08:36:38
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I. JOB DESCRIPTION
Department: Customer Service
Location: Durham
Reports to: Manager
II. STATEMENT OF PURPOSE
Perform daily customer service functions.
III. RESPONSIBILITY FOR WORK OF OTHERS
None
IV. BUSINESS COMMUNICATION
Must be experienced and skilled in computer systems to include e-mail, spreadsheets, and website navigation.
V. SUPERVISION REQUIRED
Daily
1.
EDUCATION REQUIRED
High School graduate with additional training in computer science or one year equivalent work experience.
* TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
Have interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management. Demonstrated website navigation skills, especially Excel.
VIII. EXPERIENCE REQUIRED
Two years experience in a related field, preferably within a retail, customer service, or office environment.
IX. TRAVEL REQUIRED
None
1.
SPECIFIC DUTIES AND RESPONSIBILITIES
* Processing incoming orders for the department and respond to customer requests and/or complaints.
* Maintaining customer database ensuring information is current.
Enter new customers into system.
* Track and issue credits for customer returns.
* Promote website to potential customers calling in.
* Research web for descriptions and photos or products we sell.
* Assist the team with projects.
* Other duties as assigned.
1.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is in a moderate office environment.
The employee is regularly required to sit; stand; walk and use hands.
XII. WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal c...
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Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2024-04-17 08:25:10
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I.
JOB DESCRIPTION
Department: Customer Service
Location: Durham
Reports to: Manager
II.
RESPONSIBILITY FOR WORK OF OTHERS
None
III.
BUSINESS COMMUNICATION
Must be experienced and skilled in computer systems to include e-mail, spreadsheets, and website navigation.
IV.
SUPERVISION REQUIRED
Daily
V.
EDUCATION REQUIRED
High School graduate with additional training in computer science or one year equivalent work experience.
VI.
TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
Have interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management.
Demonstrated website navigation skills, especially Excel.
VII.
EXPERIENCE REQUIRED
Two years experience in a related field, preferably within a retail, customer service, or office environment.
VIII.
TRAVEL REQUIRED
None
IX.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Processing incoming orders for the department and respond to customer requests and/or complaints.
• Maintaining customer database ensuring information is current.
Enter new customers into system.
• Track and issue credits for customer returns.
• Promote website to potential customers calling in.
• Research web for descriptions and photos or products we sell.
• Assist the team with projects.
• Other duties as assigned.
X.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is in a moderate office environment.
The employee is regularly required to sit; stand; walk and use hands.
XI.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)
See job description
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Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2024-04-17 08:25:09
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Skagway, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude t...
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Type: Permanent Location: Skagway, US-AK
Salary / Rate: Not Specified
Posted: 2024-04-13 08:11:53
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL currently has an opening for a Retail Service Agent.
The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments.
The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location.
The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
* Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
* Assist customers who need to drop off or pick up their pre-labeled DHL shipment
* Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Skills & Qualifications:
* Must be flexible to work Saturdays
* HS diploma or GED required
* Generally 1-3 years of experience in an area of responsibilities
* Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
* Previous customer service experience preferred
* Strong computer skills required
* Exceptional ability to multi-task required
* Ability to work independently
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
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Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-11 08:18:15
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Ottawa / Gatineau and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams...
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Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-10 08:16:16
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Lynden Transport is looking for a Customer Service Representative who possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
* Carries out all duties with a strong commitment to excellent customer service
* Processes Bills of Lading for receiving, reviews Bill for complete information, assigns codes and instructions as required.
Enters alpha and numeric receiving data from source documents into computer.
Confers with customers and others to improve and/or expand services.
* Prepares and inputs data to create freight bills.
Such data includes calculations of totals, net amounts, and discounts, manually using company tariffs and using in house computer program when applicable.
* Quotes rates and documents cargo bookings.
* Enters documents into scanning (Imaging) system.
* Rates Bills of Lading using company’s computer program.
* Maintains details of business transactions or other records as required.
Counts, weighs, measures, and records number of units or other data regarding freight moved or handled.
* Answers variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
* Provides administration customer service support for multitude of departments within company.
* Performs audit to ensure accuracy of customer billing.
* Dependable and consistent attendance is required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.
A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* PC Skills Requir...
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Type: Permanent Location: Fairbanks, US-AK
Salary / Rate: Not Specified
Posted: 2024-04-10 08:12:22
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MTM is growing and hiring a Customer Service Representative to join our MO team.
What Will Your Job Look Like?
The Customer Service Representative is the front-line representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.
This position is located at our office in downtown Saint Louis, MO and is 100% in office.
The schedule is Monday-Friday, with a rotating schedule of 7:30am-4pm and 8am-4:30pm.
What You’ll Do:
* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
* Conduct outbound phone calls
* Schedule trips in the most cost effective manner
* Meet job specific key performance indicators and goals
* Respond to all inquiries within a timely and professional manner
* Respond and document customer complaints
* Provide support on special projects as needed
* Maintain daily customer scheduling for Eligibility staff
* Collect, track and maintain all monies collected for replacement IDs
* Maintain confidentiality and comply with HIPPA regulations
* Anticipate needed supplies and order replacement supplies in a timely manner
* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
* Provide comprehensive reception coverage while maintaining a high level of professionalism
* Ensure all staff and visitors are greeted in a pleasant and professional manner
* Project a professional image of MTM
* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
* Communicate professionally with Leadership both internally and externally
* Assist with check-in for In person assessments
* Take photos of all customers and create identification cards
* Maintain program spreadsheets
* Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.
As skills progress, may be selected to perform in a team lead role to support Supervisor and tea...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-04-06 08:16:29
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes change within depar...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-04-05 08:19:30
