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This is a Hybrid Bilingual Customer Service Specialist role (English and Spanish) and is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
Why Work With Us
As a Great Place to Work, our environment recognizes each employee as a vital member of the team.
Integrity and respect are fundamental to our working relationships.
We are friendly, inventive, and dedicated.
We don’t quit until the job is done right! Our lenses don’t just change vision, they change lives.
Join a team that is passionate about improving other’s visual health and quality of life.
JOB SUMMARY
This is a Hybrid Bilingual Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels in English and Spanish (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department.
This Hybrid role is based out of our Victor, NY office 3 days a week, with 2 days from home
Shift is Monday - Friday, 10:30am - 7:00pm - no weekends!
ESSENTIAL FUNCTIONS
* Handling inbound calls from customers calling from doctor's office regarding their accounts or orders
* Provide First Contact Resolution whenever possible for all communication channels as applicable
* Adhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand.
* Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functions
* Possess and effectively utilize knowledge of current policies and procedures within Customer Service
* Work with multiple computer applications; working with latest client management software applications to enhance delivery of service to our customers
* Update/utilize applications/systems as necessary to reflect/retrieve accurate information
* Assist customer with questions and issues - Identify customer problems and use proper techniques in decision making to resolve
* Identify service errors and report/resolve appropriately
* Up-sells products and services for promotions/discontinuations or contests, as required
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Type: Permanent Location: Victor, US-NY
Salary / Rate: Not Specified
Posted: 2024-05-03 08:24:49
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Full Time
Hybrid Position
SUMMARY:
The Client Success Manager (CSM)/Inside Sales Representative will be responsible for building and nurturing relationships with existing house accounts, as well as identifying and pursuing opportunities with potential copy side targets.
The CSM’s primary objective will be to drive organic growth by maximizing revenue from our existing client base and expanding our customer portfolio with the company’s ongoing sales strategies and methods.
CSM’s collaborate with local Inside Sales Representatives, Operations personnel, and Management.
Our clients and influencers are litigation attorneys, paralegals, legal secretaries, corporate general counsel, and insurance companies.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* B2B sales and telephone-based sales activities including lead follow-up, client cross-selling and client maintenance.
* Building business opportunities to grow revenue and increase unique client utilization thru in-person: individual and group meetings, service/product demonstrations, association networking, channel partners, events, outbound calling activities, email communication and social media networking.
* Identify and qualify new prospects and business opportunities.
* Leverage client referrals, associations, and networking to build sales pipeline.
* Identify new lead sources both outbound and inbound.
* Update and Manage Commence CRM tool for all assigned accounts.
* Achievement of all planned sales objectives, metrics, and targets monthly and quarterly by proactively selling via telephone to prospective new customer base, leads and cross-selling targets.
* Plan and organize time effectively to allow an optimal frequency of daily sales activities to meet required metrics.
* Manage Individual Accounts with emphasis on maintenance, up-selling, cross-selling and referral generation.
* Compile weekly sales reports and performance metrics as needed.
* Manage and grow pipeline as well as forecast accurately to management, with an emphasis on overall territory revenue growth, client growth and successful cross-selling, all of which will be key to success in this role.
* Communicate and collaborate effectively with other members of the organization at all levels.
* Drive sales activity to achieve monthly and quarterly revenue and new client sales targets.
* Serve as the primary point of contact for assigned house accounts, building and maintaining strong relationships to ensure customer satisfaction and retention.
* Conduct regular check-ins with clients to assess their needs, address any issues or concerns, and provide solutions to enhance their experience with Lexitas.
* Collaborate with internal teams, including sales, operations, and marketing, to develop and execute strategic account plans aimed at driving revenue g...
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Type: Permanent Location: Newtown, US-PA
Salary / Rate: 45000
Posted: 2024-05-02 08:19:44
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Company
Federal Reserve Bank of Kansas City
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service.
In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization.
The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024.
Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States.
Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission.
Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation.
To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
Do you have strong customer service and problem-solving skills? Are you looking for a position that allows you to grow professionally within a customer service environment? Do you have knowledge related to payments processing in the Financial Services industry (check processing, ACH, etc.) or tier 1 technical troubleshooting (i.e., operating systems, browser settings, basic internet, and networking navigation, etc.)?
The Federal Reserve is looking for Customer Service Representatives for its nationwide payment and transaction processing systems.
In this role, you will use your customer service, technical, and problem-solving skills to support financial institutions in accessing and using Federal Reserve Financial Services (FRFS) and platforms accessed through FedLine Solutions.
We are seeking individuals who put the customer first, support them in an effective and efficient manner through teamwork and strong communication skills, take pride in the quality of their research, and are motivated by giving clients the right solution over a quick answer.
Schedule: 24/7/365 team with openings for and 8-hour shift, late morning to early evening, Monday – Friday.
Training for this role will be 8-5 CT, Monday-Friday.
Key Activities:
* Pro...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-01 08:43:54
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Ketchikan, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES inclu...
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Type: Permanent Location: Ketchikan, US-AK
Salary / Rate: Not Specified
Posted: 2024-05-01 08:17:19
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As the Medical Director, Care at Home you will draw on your experience caring for patients with chronic disease in a hospital and/or ambulatory setting to define best practices for the care of these patients outside of the hospital.
You can speak to your personal clinical experience caring for these patients, and translate that experience into recommendations for home-based care.
Over time, you will become a subject-matter expert on the frontiers of home-based care and the landscape of available services, and creatively configure them to meet the needs of our clients and their patients.
You have credibility so that our clients’ clinicians treat you as a peer and trust your judgement and your advice.
Best Buy Health (BBYH) is searching for a physician to work with our Chief Medical Officer (CMO) in building out BBYH’s clinical infrastructure in the United States, particularly our care at home solution.
In this role you will develop a point of view about how BBYH supports high-quality cost-effective care for patients that can be managed outside of the four walls of a hospital, and then partner with our world-class clients to implement our technology to achieve these aims.
You will work cross-functionally, with our sales and implementation teams, and with the clinicians and project managers from our clients who are building novel care models to serve their patients in their homes.
You will become a thought leader in virtual care in the U.S., helping us to define best practices and lead the industry.
You will help to define the agenda advancing the deployment of Best Buy Health products and services to advance virtual care.
What you’ll do
• Work directly with the CMO and other leaders to build and support a medical affairs program for our Care at Home work
• Work with leaders across Best Buy Health to develop a clinical advocacy and research agenda for the advancement of our broader product offering.
• Develop and maintain evidence-based care pathways that deliver safe care of patients with CHF, COPD, cancer, infectious disease, and other conditions in the home, leveraging current and future BBYH technology, partners, services, and programs.
• Work closely with clinicians to adapt their hospital-based protocols for the safe deployment in the home.
• Teach our clients how to manage patients outside the hospital who would otherwise receive inpatient care.
• Engage with existing and prospective customers in the pre-close process to provide in-depth industry and product expertise to help identify and drive an implementation that meets their evolving business needs.
• Become an industry and product expert, a landscape, customer, and product leader, capable of serving as a value-added consultant to customers across multiple disease areas spanning the healthcare continuum.
• Collaborate with sales, marketing, business development, product management, customer support and implementation to define appropriate solutions
• Work clo...
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Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-30 08:20:01
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL is currently hiring for a Service Agent.
Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Provides customer service, sales and operational support for the Service Center
* Answers phone and greets visitors
* Resolves billing problems in relation to the Service Center
* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
* Communicates with Sales/Service to resolve customer problems
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
* Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
* May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
* High School Degree or Equivalent required
* Previous experience in customer service/support or related field
* Strong Communication Skills (both oral and written)
* Proficient in Microsoft Office Products (Outlook, Excel, Word)
* Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
* Must be able to lift up to seventy (70) lbs.
occasionally
* Must be able to lift forty (40) lbs.
frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
* Competitive Pay - $24.92
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2024-04-30 08:08:41
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Your Job
VMI Specialist position requires making independent decisions and maintaining an elevated level of accuracy when determining customer stock levels and determining what is needed at a customer hub.
Attention to detail and working closely with customers is needed to maintain stock accuracy levels that prevent line downs as well as avoiding any excess inventory issues.
You will maintain the inventory for specific customers in the VMI program and ensure that transactions are made on a timely basis to maintain accurate and adequate inventory balances.
What You Will Do
* Coordinate the transition of customers currently processing direct orders, to a VMI program while following the proper VMI guidelines; continue to add new materials to VMI when possible.
* Analyze parts on consignment and customer forecasts routinely to identify where parts may be removed if they do not meet the minimum requirements; manage approved part list per customer.
* Help to ensure that updated forecast information is used to drive the replenishment of the warehouse inventory.
* Ensure that all inventory and invoicing transactions are made accurately and in a timely manner.
Manage secured inventory adjustment transactions.
Negotiate any aged inventory pulls needed and run reports to support data.
Collaborate with customers and escalate only when needed.
* Work with Planning, Accounting and Product Management to position inventory at Molex and 3rd Party warehouse locations to best accommodate customer forecast fluctuation.
Run waterfall charts to determine customer liability.
* Collaborate with customers, Sales, Plants, Pricing, Logistics, Finance, and 3 rd Party warehouses to resolve any differences regarding balances, quality issues, contract/pricing issues, etc.
Serve as an interface to provide delivery and tracking information.
Who You Are (Basic Qualifications)
* Bachelors degree or equivalent work experience
* Work experience in customer service in a manufacturing environment, Logistics
* Proficient in utilizing SAP.
* Demonstrates high level analytical and proactive decision making to anticipate and resolve problems.
What Will Put You Ahead
* Understanding of manufacturing and inventory flows and the relationship between related transactions and systems.
* Organization skills to anticipate, plan, organize and self-monitor workload .
* Excellent customer service skills to manage and negotiate challenging situations.
* Previous inventory control responsibility for off-site programs.
* Previous production planning and inventory control experience; understanding of program management and interaction.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may b...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-28 08:11:31
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Olympia WA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location: This is an onsite role based at our Olympia WA plant.
Schedule: Standard business hours; 8am to 5pm PST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 3+ years of Customer Service experience
* Experience utilizing Excel spreadsheets
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF and or PCS
For this role, we anticipate paying $25/hour-$28/hour.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs.
This means we openly challen...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-27 10:02:21
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Customer Experience Compliance Specialist
As the Customer Experience Compliance Specialist, you'll serve as a key contributor within the Elanco Animal Health US Customer Experience team, dedicated to upholding exceptional customer support and product stewardship by ensuring rigorous compliance in our distribution process.
Reporting directly to the Director of the Center of Excellence, you'll collaborate seamlessly across functions to oversee compliance tasks and deliver effective solutions for our diverse customer base.
Your Responsibilities:
* Actively contribute to the Center of Excellence team, identifying and implementing improvements across the organization.
* Collaborate with key business partners from the technical product support call center, logistics and warehouse team, PV&S, and Quality to ensure seamless operations.
* Maintain audit readiness and coordinate organizational responses during audits.
* Ensure accurate and timely reporting of all Veeva actions and manage periodic reviews and updates of departmental procedures.
* Take ownership of deviations/investigations (CAPAs), change controls (QC), and ensuring completion.
* Manage deadlines effectively across all aspects of the role and utilize conflict resolution skills when needed.
What You Need to Succeed (minimum qualifications):
* Education: Bachelor’s Degree or equivalent experience.
Required Experience: Minimum of 2 years of experience in compliance-related roles.
* Top 2 skills: Strong organizational skills and attention to detail.
Experience working in a distribution or warehouse setting.
* What will give you a competitive edge (preferred qualifications): Experience with Veeva or similar quality systems.
Knowledge of regulatory requirements in the pharmaceutical or animal health industry.
Rebate or purchase to pay compliance experience.
Additional Information:
* Travel: Minimal travel required.
* Location: Global Elanco Headquarters - Greenfield, IN - Hybrid Work Environment (NEW...
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Type: Permanent Location: Greenfield, US-IN
Salary / Rate: Not Specified
Posted: 2024-04-27 08:19:13
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Position Summary
Patient Account Service Representatives process claims, collect payments, and resolve questions and problems about patient account financial, clerical, and administrative support to dental office to ensure efficient, timely, and accurate patient billing and follow-up.
Utilizes conflict resolution and problem-solving techniques to handle patient billing inquiries and complaints.
Inputs and monitors electronic fund transfers, Medicaid, and other insurance-related matters.
Essential Functions
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
• Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
• Prepares weekly outstanding claims reports instead of bi-weekly.
• Presents copies of denials to PASR Manager instead of office manager.
• Initiates collection efforts.
Investigates and resolves patient billing inquiries.
• Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot.
Enters patient and insurance data as needed.
Processes insurance adjustments.
Monitors and updates insurance and patient payment status.
• Communicates effectively, courteously, and professionally with clinical and administrative staff.
Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
• Prepares bi-weekly outstanding claims reports and work completely through outstanding claims.
Copies any denials and works to completion from electronic fund transfers or checks.
Present to Dental Office Manager for review.
• Audits patient accounts for billing errors or inconsistencies.
• Inputs into Eaglesoft insurance information and updates patient information.
Inputs and monitors all Medicaid claims through the Medicaid website.
• Audit/Reconciles accounts receivables.
Verifies that insurance transactions comply with treatment performed.
• Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily.
• Closes out account’s receivables at the conclusion of each business day, as scheduled by the Office Manager.
• Completes assigned tasks in a timely manner.
• Maintains dependable job attendance by reporting to work on time and ready to work.
• If needed: Greets patients in accordance with Dental Depot protocol.
Answers office phones in accordance with Dental Depot protocol.
Schedules patient appointments through the Eaglesoft system.
• Complies with: D...
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Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:55
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO BilingualTrainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes...
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Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:13
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Milton, Ontario office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and updat...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:07
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Milton, Ontario office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and updat...
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Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-25 08:28:06
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What You Will Do
* 1.New order review
* 2.Customer Web portal information share and maintain.
* 3.The third-party customer master data maintain.
* 4.Daily demand analysis & delivery schedule confirmation.
* 5.Arrange shipment according to inventory, customer requested date and shipping mode.
Shipment tracing.
Assist to manage returnable package with warehouse & customer.
* 6.Reply customers inquires timely and no complain from customer.
* 7.NPI order management & Shipment arrangement.
* 8.New business mode WI set-up for handling end customer
* 9.Cooperate with customer audit and training requirements.
* 10.Work with PM & cross function about the readiness of the new project.
Relevant testing in R3Q for the new business mode
* 11.Follow up RMA/RGA, closely work with QA, WH, customs & Planner about RGA following up.
* 12.Payment supporting.
Who You Are (Basic Qualifications)
* 1.Bachelor's degree
* 2.At least 3 years similar working experience
* 3.Fluent oral English, good listening, reading and writing skills
* 4.ERP application; Good excel application skills and data analysis skills
* 5.Good communication skills
* 6.Sense of urgency; accountability; strong learning ability, strong ability to work under pressure, careful ,patient and proactive & positive
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications.
The thousands of innovators who work for Molex have made us a global electronics leader.
Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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Type: Permanent Location: Shijie Town, Dongguan, CN-44
Salary / Rate: Not Specified
Posted: 2024-04-25 08:09:45
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Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it.
There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.
From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account!
Current Employees of EBNHC - Please use the internal careers portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.
Time Type:
Full time
Department:
Contact Center
All Locations:
Revere
Description:
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
*$1,000 Sign on Bonus!
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solving skills
* Proficient in Microsoft Office Suite
* Bilingual fluency in Spanish/English preferred
* Knowledge of medical terminology and experience working with electronic medical record technology a plus
In addition to the oppor...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-24 08:06:23
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a DTO Team Lead - Accounting, you will drive corporate growth by facilitating implementations of software with a strong focus on long term feature adoption to our dealership customers.
As a tactical leader, you are concerned with the here and now. With short term decisions, executing project and installation plans, and balancing the needs of team members with the needs of the company.
You will lead a strong group of product and industry experts who move fast. They are structured, but with a keen focus on doing what is uniquely necessary to get dealerships using the PBS products and services. With your team, you coach dealership personnel in software, best practices, and change management.
In addition to managing the daily activities and schedules of your team, you will have oversight on the ongoing projects your team is working on and maintain the responsibility of alerting management of any issues before they arise.
Your manager will define the vision and develop the plan. It will be your job, with your team, to execute it to the absolute best of your ability.
You must be passionate, organized, consistent, detailed, empathetic, motivating, and confident.
Job Responsibilities:
Leadership Responsibilities:
* Remain calm under pressure, professional, and focused.
* Be a role model to your team members, and an example of what DTO (Dealer Training Optimization) expectations are.
* Accurately communicate policy, direction, and vision.
* Foster a supportive work culture, take care of your people, and positively represent PBS.
* Support an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to grow.
People Management:
* Involved in recruiting and retention programs, some HR responsibilities.
* Onboarding, and ongoing training o...
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Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-23 08:15:09
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a DTO Team Lead - Accounting, you will drive corporate growth by facilitating implementations of software with a strong focus on long term feature adoption to our dealership customers.
As a tactical leader, you are concerned with the here and now. With short term decisions, executing project and installation plans, and balancing the needs of team members with the needs of the company.
You will lead a strong group of product and industry experts who move fast. They are structured, but with a keen focus on doing what is uniquely necessary to get dealerships using the PBS products and services. With your team, you coach dealership personnel in software, best practices, and change management.
In addition to managing the daily activities and schedules of your team, you will have oversight on the ongoing projects your team is working on and maintain the responsibility of alerting management of any issues before they arise.
Your manager will define the vision and develop the plan. It will be your job, with your team, to execute it to the absolute best of your ability.
You must be passionate, organized, consistent, detailed, empathetic, motivating, and confident.
Job Responsibilities:
Leadership Responsibilities:
* Remain calm under pressure, professional, and focused.
* Be a role model to your team members, and an example of what DTO (Dealer Training Optimization) expectations are.
* Accurately communicate policy, direction, and vision.
* Foster a supportive work culture, take care of your people, and positively represent PBS.
* Support an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to grow.
People Management:
* Involved in recruiting and retention programs, some HR responsibilities.
* Onboarding, and ongoing training o...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-23 08:15:06
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Juneau, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES include ...
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Type: Permanent Location: Juneau, US-AK
Salary / Rate: Not Specified
Posted: 2024-04-23 08:14:37
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our corporate culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL Express is currently hiring for a Service Agent.
Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Provides customer service, sales and operational support for the Service Center
* Answers phone and greets visitors
* Resolves billing problems in relation to the Service Center
* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
* Communicates with Sales/Service to resolve customer problems
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
* Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
* May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
* High School Degree or Equivalent required
* Previous experience in customer service/support or related field
* Strong Communication Skills (both oral and written)
* Proficient in Microsoft Office Products (Outlook, Excel, Word)
* Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
* Must be able to lift up to seventy (70) lbs.
occasionally
* Must be able to lift forty (40) lbs.
frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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Type: Contract Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2024-04-23 08:13:33
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Your Job
Georgia-Pacific is seeking two Customer Account Coordinators to support our Albany, Georgia and Martinsville, VA box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Area Customer Service Manager.
Schedule: Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Minimum of 2 years of customer service experience
* Experience with an inventory management system
* Data entry experience
What Will Put You Ahead
* Experience in a fast paced, high volume in a logistics, industrial, distribution, and/or manufacturing environment
* Packaging industry experience
* Associates Degree or higher
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses.
Our more than 30,000 employees in over 150 ...
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Type: Permanent Location: Albany, US-GA
Salary / Rate: Not Specified
Posted: 2024-04-22 07:57:34
-
Your Job
The Case management Specialist is fully responsible for internal Supply Chain case management process.
This role provides pre-sales and after-sales support and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt
Our Team
The role will involve the cooperation with customers.
Case management Specialist is a key contact between the Inside Sales Coordinators/customer facing, Order Fulfilment Specialist, SC members and the plant.
In that scope, Case management Specialist is to identify, understand and complete customer's requests coming through email and through our service portal to provide them with the most suitable solution.
Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
• Deal with all customer account requests.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Support customer facing team by highlighting new prospect opportunities in a timely manner.
Who You Are (Basic Qualifications)
• Fluent in English, both written and spoken
• Previous experience within a customer service role however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.
What Will Put You Ahead
• Bachelor's degree
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a rol...
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Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-04-21 07:57:17
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As a Customer Advisor you bring our mission to life by making meaningful connections with our senior aged customers and their care takers.
You will assist with a wide variety of call types including billing, account support, conversational troubleshooting and helping our customers connect with their health and safety technology.
A successful Customer Advisor is someone who displays empathy and compassion in every call through their attentive listening skills.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in (San Antonio, TX, Novi, MI, or Reno, NV).
You might be asked to come into the office up to 3 days per week.
What you’ll do
* Respond to high volume of inbound calls from new and/or existing subscribers
* You'll use empathic problem solving skills to troubleshoot and resolve various customer impacting issues such as billing, account, and product support
* Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
* Meet daily, weekly, and monthly goals related to ensure quality assurance and customer satisfaction
Basic qualifications
* Minimum 1 year of customer service and/or call center experience required
Preferred qualifications
* Experience working in a fast-paced call center environment
* Experience working in a technology industry
* Experience working with Senior aged customers
What’s in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience.
Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:
* Physical and mental well-being support via Best Buy Health Wellness Program
* Comprehensive benefits including tuition reimbursement, caregiver support, and more
* Generous Best Buy employee discount
About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections.
Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant.
Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Learn more about our Affirmative Action Policy Statement HERE
Reasonable Accommo...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-20 08:29:22
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Who We Are
Ott Scientific
The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences.
Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe.
We deliver highly specialized products and services that support scientific discovery and innovations.
Bangs Laboratories
Bangs Laboratories experience in microsphere synthesis and fine particle analysis have established us as a leading manufacturer of polymer, silica and magnetic microspheres for diagnostic, research, and flow cytometry applications.
We also manufacture many specialty products to support validation and QC programs for analytical instruments, including a broad portfolio of fluorescent, count, size, and cell viability standards.
Customer Service Specialist responsibilities:
We’re hiring a Customer Service Specialist to be the first point of contact with Bangs customers.
The ideal candidate has experience in managing customer communications and effectively translating customer needs to internal business partners.
The role works closely with our shipping/warehouse fulfillment and sales teams to ensure we provide the highest level of service to our customers.
This position is Monday-Friday 8:00-4:30 pm on-site in our Fishers, Indiana headquarters.
Accountabilities in this role:
* Manage incoming and outgoing customer communication through phone and email.
* Data entry and management of customer documentation: purchase orders, invoices, etc.
* Investigate customer's problems and complaints, and coordinate responses from relevant Bangs personnel: sales, quality, technical service, etc.
* Respond to inbound sales inquiries through phone, email, and Bangs website.
* Oversee the onboarding of new customer accounts and maintain up-to-date customer contact information in Bangs ERP (4D for Mac).
* Recommend improvements to the internal work processes associated with the customer service department.
* Bachelor's degree in a related field (e.g., life sciences, scientific discipline) preferred.
* 3-10 years of customer service or technical support experience.
* Familiarity with ERP and CRM systems: Apple Mac and the 4D ERP for Mac is a plus.
* Excellent writing and communication skills.
* Proficient in Microsoft Office (Outlook, Excel, Word).
What We Offer
Culture
Great people
Peer to Peer Recognition
Broader, hands-on work experience
Clean and Modern Equipment & Labs
Fun company events
Competitive Wages & Generous Year-end Bonus
Comprehensive Benefits
4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision
2 Dental Plans
Healthcare, Dependent care, & Commuter Flexible Spending Accounts
401(k) with company match
Financial Health & Wellness w/1:1 Coaching
Basic & Supplemental Life Insurance
Accident, Hospital Indemnity, & Critical Illness
Paid Time Off
Short & Long-term Disability
9 Paid Holidays
Must have legal authorization to work in the US and will not require sponsorship.
Bangs Laboratories is an equal opportunity employer.
Drug-free workplace.
Tobacco-free work site.
Bangs Laboratories does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, merit and business need.
Equal access to programs, services, and employment is available to all persons.
Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department.
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Type: Permanent Location: Fishers, US-IN
Salary / Rate: Not Specified
Posted: 2024-04-20 08:17:42
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I. JOB DESCRIPTION
Department: Customer Service
Location: Durham
Reports to: Manager
II. STATEMENT OF PURPOSE
Perform daily customer service functions.
III. RESPONSIBILITY FOR WORK OF OTHERS
None
IV. BUSINESS COMMUNICATION
Must be experienced and skilled in computer systems to include e-mail, spreadsheets, and website navigation.
V. SUPERVISION REQUIRED
Daily
1.
EDUCATION REQUIRED
High School graduate with additional training in computer science or one year equivalent work experience.
* TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
Have interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management. Demonstrated website navigation skills, especially Excel.
VIII. EXPERIENCE REQUIRED
Two years experience in a related field, preferably within a retail, customer service, or office environment.
IX. TRAVEL REQUIRED
None
1.
SPECIFIC DUTIES AND RESPONSIBILITIES
* Processing incoming orders for the department and respond to customer requests and/or complaints.
* Maintaining customer database ensuring information is current.
Enter new customers into system.
* Track and issue credits for customer returns.
* Promote website to potential customers calling in.
* Research web for descriptions and photos or products we sell.
* Assist the team with projects.
* Other duties as assigned.
1.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is in a moderate office environment.
The employee is regularly required to sit; stand; walk and use hands.
XII. WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosu...
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Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2024-04-20 08:17:31
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Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
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Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-04-20 08:17:10
