Attendant Room InterContinental Hotel

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. 

Key Accountabilities


* You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.


* Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example. 


* Keep your supervisor updated on room service progress and alert them to any repairs needed 


* Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.


* Be organised - keep on top of supplies and amenities and always try to minimise waste.


* Reunite items with owners – and log any lost and found property.


* Look smart – wear your uniform with pride.


* Other ad-hoc duties – unexpected moments when we have to pull together to get a task done. 


* Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. 


* Report, turn in, and/or log all lost and found items according to established procedures. 


* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. 


* May regularly assist with deep cleaning projects. 


* May have turndown duties. 


* May assist with other duties as assigned. 

Key Skills & Experiences


* It’s a physical role and you’ll be on your feet most of the day, so fitness is important. 


* Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. 


* You’ll might need to bend and kneel to complete some activities.


* Literacy skills - reading, writing and basic maths skills.


* Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.